Review policy
Review Policy
Your Opinion Matters
At Luyx candles, we greatly value the opinions of our customers. Reviews help us improve our products and service and assist other customers in making a choice.
Submitting Reviews
Have you placed an order with us? We warmly invite you to leave a review about:
- The quality of our handmade candles
- Your experience with our service
- The packaging and delivery
- Anything you wish to share about your purchase
Review Guidelines
To ensure reviews are useful and reliable, we ask you to:
- Be honest: Share your genuine experience, both positive and negative
- Be respectful: Do not use offensive or inappropriate language
- Be relevant: Keep your review focused on the product or service
- Be authentic: Only reviews from real customers will be published
What We Do Not Accept
We reserve the right to remove reviews that:
- Contain offensive, discriminatory or inappropriate language
- Include spam or advertising for other businesses
- Contain personal information of others
- Are not related to our products or service
- Are false or misleading
Moderation
All reviews are moderated before publication. We do this to ensure all reviews comply with our guidelines. We aim to review and publish reviews within 48 hours.
Responding to Reviews
We carefully read all reviews and try to respond where possible, especially to:
- Questions or uncertainties
- Negative experiences (to offer a solution)
- Special compliments or suggestions
Photos and Videos
We encourage you to add photos or videos to your review! Visual content helps other customers make an even better choice.
Rewards
As a thank you for sharing your experience, you will receive a discount code for your next purchase after posting a review.
Questions?
If you have questions about our review policy, please contact us via our contact page.