🔒 Warranty & Service

⭐ Our Warranty

At LUYX, we stand for quality. All our candles are handmade with care and inspected before they are shipped.

✔️ Quality You Can Expect

• Handmade candles from high-quality materials

• Each candle is carefully checked

• Always the best finish & burning performance

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📦 Received a Damaged Product?

Did your order arrive damaged after all?
Please contact us within 48 hours and send a photo of the damage.
We always ensure a quick and appropriate solution.

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🔁 Returns & Exchanges

↩️ Returns

You have 14 days reflection period after receiving your order.

Conditions:

• Products unused

• Original packaging

• Contact us first via our contact page

After approval, we will refund the purchase amount within 14 days.

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🔄 Exchanges

Prefer another candle after all?
Exchanging is no problem, just get in touch with us and we will arrange it for you.

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💬 Customer Service

We are happy to help you!

📧 E-mail: info@luyxcandles.com
⏱ Response Time: within 24 hours on weekdays

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🔥 Burning Tips

Get the most out of your handmade LUYX candles:

• Let the candle burn for at least 2 hours at first use

• Trim the wick each time to 5 mm

• Place the candle on a heat-resistant surface

• Never leave a candle burning unattended