Warranty & Service

🔒 Warranty & Service

⭐ Our Warranty

At LUYX, we stand for quality. All our candles are handmade with care and inspected before they are shipped.

✔️ Quality You Can Expect

Handmade candles made from high-quality materials
Each candle is carefully inspected
Always the best finish & burn performance

📦 Received a Damaged Product?

Did your order arrive damaged after all?
Please contact us within 48 hours and include a photo of the damage.
We will always provide a quick and appropriate solution.

🔁 Returns & Exchanges

↩️ Returns

You have 14 days to reconsider after receiving your order.

Conditions:

Products unused
Original packaging
Contact us first via our contact page

After approval, we will refund the purchase amount within 14 days.

🔄 Exchanges

Prefer a different candle after all?
Exchanging is no problem, just contact us and we will arrange it for you.

💬 Customer Service

We are happy to help!

📧 Email: info@luyxkaarsen.nl
⏱ Response Time: within 24 hours on working days

🔥 Burning Tips

Get the most out of your handmade LUYX candles:

Let the candle burn for at least 2 hours the first time you use it
Trim the wick each time to 5 mm
Place the candle on a heat-resistant surface
Never leave a candle burning unattended